Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fingercrosofficial@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fingercrosofficial@gmail.com.

Cancellation & Refund Policy

Welcome to Fingercros.

Because our products grant automatic, instant access to our digital content/merchandise and include a complimentary entry into our promotional skill contests, campaign campaigns, or giveaways, we enforce a strict refund and cancellation framework.

By making a purchase on www.fingercros.com , you explicitly agree to the terms outlined below.

1. No Cancellations

Once an order is successfully placed and payment is processed on Fingercros, it cannot be canceled, modified, or exchanged. Orders are processed instantly through our automated system to issue your digital assets/products and register your entry into our active promotional campaigns.

2. Strict No-Refund Policy

All sales on Fingercros are final. We do not offer cash refunds, store credits, or replacements under any circumstances, including but not limited to:

Change of mind or accidental purchases.
Dissatisfaction with the digital product or merchandise.
The outcome or results of any promotional campaign or skill contest.

3. Exclusions Based on Legal Eligibility

Our promotional campaigns are strictly restricted in certain Indian states due to local regional regulations. Residents of Andhra Pradesh, Telangana, Tamil Nadu, Assam, Nagaland, Sikkim, and Odisha are not eligible to participate in our promotional giveaways.

If a user from these restricted states bypasses our system filters to make a purchase, their product access will remain valid, but their contest entry will be voided.
No refunds will be entertained for entries voided due to regional legal non-compliance or failure to meet eligibility criteria.

4. Exceptions: Failed Transactions & Payment Gateway Errors

In the event that money is deducted from your bank account or wallet but you do not receive an order confirmation email or access to your purchase from Fingercros:

This is a "Failed Transaction" typically caused by communication lag between your bank and our payment aggregator.
The payment aggregator will automatically reverse this amount back to your original payment method (Bank Account, UPI, or Card) within 5 to 7 business days.
Fingercros does not hold or collect funds from failed transactions.